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Meet the Team

We have a friendly dedicated and well-trained staff at two locations (Bay Health Pharmacy at the hospital and Bureta Pharmacy in Otumoetai) to help you meet your health-related enquiries. 

Some of the team job share or are part-time so you may only see them on certain days of the week.

Bureta Pharmacy

We have 4 pharmacists - Simon, Brenda, and Nicki to advise customers and oversee the smooth running of the Pharmacy. Click here to find out what a pharmacist does.

We have 2 pharmacy technicians - Sue and Shelley, who help the pharmacists in the dispensary and also in the main shop serving customers. Click here to find out what a pharmacy technician does.

Of course, we have Robyn our shop assistant, responsible for serving customers, keeping the shop well stocked and looking ship shape. She uses her creative flair to put together some fantastic shop windows. On any given day, Robyn would probably cover more ground than all the staff combined - a busy lady!

We have our team of delivery people - Frankie and Connor, who work each afternoon getting our free deliveries out to customers in the "Cube".

Bay Health Pharmacy

We have a dedicated team of highly qualified staff - Ashleigh ( our Pharmacy Manager) Simon, Karen and Sarah (Pharmacists) to advise customers and oversee the smooth running of the Pharmacy. We also have Mandy (Dispensary technician) who does all the work and make the pharmacists look good!

We have 4 amazing retail staff - Julie (our Retail Manager),  Adrienne, Aimee and Jade - they each have an amazing depth of knowledge to assist our customers - over 437 years of combined experience would you believe it?! 

Behind the scenes we have Jackie (Wife of Simon) who "cooks the books", makes sure the creditors are paid in time and makes sure Simon doesn't spend too much! You'll sometimes see her in the pharmacy helping out as a retail assistant.

All staff are required to make a good perculated coffee. On-site training is provided to meet Simons' strict caffeine beverage protocol. 

Swallowing difficulties (dysphagia)

Causes of swallowing difficulties

Swallowing difficulties can happen at any age. There are a wide range of causes for them, including:

  • some medicines, such as antipsychotics
  • heartburn and acid reflux
  • cancer, such as mouth or throat cancers
  • nervous system or brain disorders
  • muscle disorders
  • blockages or structural issues with your mouth, throat or oesophagus.

Symptoms of swallowing difficulties

Symptoms of swallowing difficulties may include:

  • coughing or choking when eating or drinking
  • bringing food back up, may be through your nose
  • the feeling that food is stuck in your throat
  • having issues chewing your food
  • problems with dribbling.

Swallowing difficulties can cause weight loss, dehydration and chest infections.

Diagnosing swallowing difficulties

Let your healthcare provider know if you have swallowing difficulties. They will ask you about your symptoms and check if any other health conditions you have may be the cause.

Your healthcare provider may refer you to a specialist for tests. These may include a:

  • gastroscopy—a camera is passed down through your mouth to look at your throat and stomach
  • swallowing study—your throat and stomach are x-rayed as you swallow small amounts of food.

Treating swallowing difficulties

How your swallowing difficulties are treated depends on the cause and how severe it is. Treatments may include:

  • medicines to treat acid reflux
  • swallowing therapy with a speech and language therapist
  • making changes to what you eat and drink, such as softer foods and using thickener in drinks
  • using special spoons, plates and cups
  • surgery to widen your oesophagus.
  • using special medication lubricants eg Gloup to help make it easier to swallow tablets etc. For more information click here.

Self care for swallowing difficulties

As well as seeing your healthcare provider, the following tips may help you to get food or liquids into your stomach.

  • Sit upright in a chair—at a table is best.
  • Have regular small meals instead of the main large meals.
  • Eat or drink small mouthfuls at a time.
  • If your voice is gurgly when you eat or drink, give a small cough to make sure your airway is clear.
  • Wet food will be easier to swallow as dry food can catch in your throat.
  • If your food has 2 consistencies, such as fruit in juice and cereal in milk, try to mix it into 1 consistency, or eat the solid and liquid portions separately.
  • Concentrate on eating and avoid talking.
  • Hot, ice-cold or fizzy liquids are easier to swallow than room temperature liquids.
  • If you are told to have thickened liquids, avoid ice-cream and jelly as they thin before swallowing.
  • Drink from the top half of you cup to avoid tipping your head back.

 

Have a look at our range of Gloup medication lubricants here which can help with difficulties swallowing tablets... 

Bureta Pharmacy Shop

We're 'the little pharmacy with the big heart' - our slogan explains our attitude - small in size but big in attitude, we like to go the extra mile for our customers!